“Make a difference where it really matters - back in the workplace”
 
 
Call 01189 810145 or email us
at info@purple-orange.co.uk

Customer Service

Give your customers the best possible experience


Good customer service not only turns customers into repeat buyers; it also makes them happy, and a happy customer is far easier to deal with than an angry, frustrated one, as any customer service representative knows only too well. Purple Orange’s Customer Service training will boost repeat sales, improve your organisation’s image and help your customer facing staff feel like they can really make a difference.

Customer Service Training from Purple Orange:

Our bespoke Customer Service courses are carefully tailored to address each of our client’s particular requirements. The list below shows the type of training areas and modules we cover. Working in close partnership we’ll build a Customer Service programme to accurately match your needs.

  • Customer service excellence
  • Telephone handling skills
  • Building relationships
  • Time management for customer-facing staff
  • Understanding customer needs
  • Handling customer complaints

We’ve been in your shoes

Our expert trainers have held customer-facing roles before moving into the learning and development field. They understand firsthand the challenges that customer service staff face. They’ll ensure that that the training we deliver is inspiring, highly effective and relevant to their roles, making an impact in their day-to-day working. (Find out about our people here)

For more information:

Testimonials

“Claire is an outstanding facilitator. Her contagious enthusiasm for helping organisations to engage and develop their teams really shines through each time I work with her. I would have no hesitation in recommending Claire and Purple Orange to any organisation that wants to make a radical improvement in team behaviours.”
— Jo Twiselton
Director, Twist Consultants Ltd

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