“Work collaboratively towards a shared business goal”

Customer Service

Give your customers the best possible experience

Good customer service not only turns customers into repeat buyers; it also makes them happy, and a happy customer is far easier to deal with than an angry, frustrated one, as any customer service representative knows only too well. Purple Orange’s Customer Service training will boost repeat sales, improve your organisation’s image and help your customer facing staff feel like they can really make a difference.

Customer Service Training from Purple Orange:

Our bespoke Customer Service courses are carefully tailored to address each of our client’s particular requirements. The list below shows the type of training areas and modules we cover. Working in close partnership we’ll build a Customer Service programme to accurately match your needs.

  • Customer service excellence
  • Telephone handling skills
  • Building relationships
  • Time management for customer-facing staff
  • Understanding customer needs
  • Handling customer complaints

We’ve been in your shoes

Our expert trainers have held customer-facing roles before moving into the learning and development field. They understand firsthand the challenges that customer service staff face. They’ll ensure that that the training we deliver is inspiring, highly effective and relevant to their roles, making an impact in their day-to-day working. (Find out about our people here)

For more information:


“Thank you so much for the course and all the advice. It was a fantastic opportunity for self-development and one that I believe will benefit both myself and the company I work for.”
— Delegate
on Purple Orange Team Development Programme

another testimonial »